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MLK Day Sale Use code: MLK10 at the checkout for first time customers. Make sure to subscribe to our newsletter to receive the latest offers and deals!

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Help Center

What's the Shipping and Return Policy?

Shipping

Our goal is to keep the ordering process as simple as possible. Shipping times vary from 1-3 business days and delivery time varies between 3-10 business days if your product is in stock.

Please read through this instructional guide so you can understand how the process works and what you should expect to happen once you place your order with us.


Payments

Ambient Fires has decided to partner up with Sezzle and Klarna, so you can pay what you love off as you go.

Returns and Refunds

If you are not entirely satisfied with your purchase, we're here to help.

Returns

You have ​30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.

For additional information in this section, ​create your own Return & Refund Policy.​

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non​-refundable.


Orders placement

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method for the goods - we will ship your package within 3-10 business days

Our support team is always happy to guide you at any step!


Sales Tax

We do not charge sales tax to the lower 48 states of the United States except residents in Texas.

Installation

HOW TO INSTALL MY FIREPLACE / FIRE PIT / PATIO HEATER?

You should always refer to the product manual that came with your fireplace / fire pit / patio heater. 

CAN YOU CUSTOMIZE THE UNITS IN ANY WAY?

The designs in our collection cannot be customized. We do however offer burners on their own. Many designers and contractors will create their own designs with our burners.

WHAT IS THE DIFFERENCE BETWEEN FLUSH MOUNT, RECESSED, AND ZERO CLEARANCE FIREPLACE INSTALLATION?

Let's start with recessed (or built-in) installation. This is when you create a niche in a wall and insert the back of the fireplace in it.

Flush mount installation is a type of recessed installation when the frame of the fireplace sits right on top of the wall surface (flush) without any gaps while the back of the fireplace is recessed into a wall.

And zero clearance term is usually used in reference to fireplace inserts. It means that they can be installed directly against combustible materials like wood, walls, or paneling. Basically, zero clearance inserts can be flush mounted.

HOW BIG OF A HOLE DO I FRAME?

How big of a hole do I frame?


Framing dimensions can be found in the Installation manual of each fireplace.


Select a location that is not prone to moisture and is located at least 3 ft. away from combustible materials such as curtains or drapes, furniture, bedding, paper, etc.


Please refer to the manual for the dimensions.

DO YOU OFFER INSTALLATION SERVICES?

We don't offer installation services. You can install a lot of our fireplaces yourself or hire a regular contractor.

If you are looking to install a built-in electric fireplace or any other fireplace that needs to be hardwired, we recommend hiring a certified electrician for the job.

Company Information

Contact Information

Ambient Fires Customer Service is available via on-site chat messages, email, and phone. Customer Service Business Hours: Monday - Friday, 9 am - 5 pm PST (excluding holidays). Phone (855) 773-0270 Email: customerservice@ambientfires.com

Do you price match?

No, We do not. Our goal is to offer the best possible prices to our  customers while respecting  agreements with our manufacturers. As an authorized dealer we are legally obligated to not set our prices below the minimum prices provided by our manufacturers. We can price match other sellers on the internet who are dishonest and violate these agreements

Who is Ambient Fires

Ambient Fires is an authorized dealer of the best fireplace, fire pit, and patio heater manufacturers in the industry, started in 2018, to provide comfort and warmth for families across the United States.


We are dedicated to providing the highest-quality products to ensure convenience and efficiency. We are committed to excellence in customer service and satisfaction by delivering the best product experience possible.


Ambient Fires provides a wide range of elegant and efficient fireplace products. Whether you want a custom fireplace for your home or an attractive and functional fireplace for your office, Ambient Fires has the perfect product to meet your needs.


Ambient Fires is a modern, innovative fireplace authorized dealer company. We use the latest in technology and design to sell fireplaces for homes and offices that are efficient, safe, and extremely cozy. We offer a wide range of products that vary in size, color, and style.


"Our customer's satisfaction is our top priority. We are committed to providing the best quality products and services. We want you to be happy with your purchase. We understand there are many options out there, but we would love for you to give us a try!"

Do you have a showroom?

No, we do not have a showroom. Our store is 100% online

Modern Flames

CAN THE MODERN FLAMES FIREPLACE BE INSTALLED OUTSIDE

No. Please review the entire safety chapter before installing this fireplace

HOW DO YOU CHANGE THE FIRE UNIT OF MY MODERN FLAMES FIREPLACE TO FAHRENHEIT/CELSIUS?

Long press on the up and down arrows on the fire unit to toggle between Fahrenheit and Celsius. On the remote control, select the I for information button and then the C or F button. Toggle with the arrow to the desired readout.

DOES THE MODERN FLAMES FIREPLACE NEED TO BE ON A DEDICATED 15 AMP CIRCUIT?

Yes

CAN THE SENSITIVITY OF THE MODERN FLAMES FIREPLACE TOUCHSCREEN BE ADJUSTED?

Yes, but only by the factory. Not just any technician will be able to adjust the touchscreen sensitivity.

CAN YOU TURN ON THE MODERN FLAMES FIREPLACE VIA THE TOUCH SCREEN AND OFF VIA THE REMOTE (OR VISE VERSA)?

Yes.

HOW DO YOU PROGRAM THE MODERN FLAMES REMOTE CONTROL?

The remote comes pre-programmed. No programming is necessary.

HOW LONG WILL THE LED LIGHTS OF MODERN FLAMES FIREPLACES LAST?

LED Lamps have a lifespan of up to 20 years.


Dimplex

ARE DIMPLEX FIREPLACES EASY TO MAINTAIN?

Yes. Every 2 to 3 years the light bulbs, readily available at any hardware store, will need to be replaced. You will be able to do this easily yourself. Most other fireplaces require ongoing, costly maintenance, which must be performed by qualified service technicians.

ARE DIMPLEX FIREPLACES EXPENSIVE TO OPERATE?

No! Dimplex Fireplaces and Stoves operate for pennies a day. The flame uses slightly under 300 Watts of power. With an average electricity rate, the unit operates for a remarkable 3¢ per hour providing all the warmth, ambiance and romance of a fireplace. When you choose to activate the heat feature along with the flame, the unit uses approximately 1500 Watts. The total cost to operate the flame and heater is approximately 8 per hour (gas fireplace manufacturers regularly advertise running costs of 17¢ per hour)! Electricity rates vary. 8 ¢ per hour based on heater cycling at 50%.

ARE DIMPLEX FIREPLACES SAFE?

Dimplex fireplaces and stoves have full electrical certification throughout North America for complete peace of mind. To ensure the safety of your family members, no combustible energy sources are used to produce the flame. This means that you never need to worry about oxygen depletion or carbon monoxide poisoning in your home. The glass remains cool to the touch to ensure children don't burn their hands on the glass. It also does not contribute to indoor moisture or mold concerns. Other features include impact resistant safety glass and safety cut out with reset controls.

CAN A DIMPLEX FIREPLACE OR STOVE BE EASILY RELOCATED?

Yes! Unlike gas fireplaces, which require venting fuel pipelines, a Dimplex or Stove just needs to be unplugged! When you need a change you can move it to a different room and when you move to a new home you can take your investment with you

CAN I SET MY DIMPLEX FIREPLACE UP MYSELF?

Yes! Just take it home and plug it in! Dimplex Fireplaces or Stoves plug into any standard 120-volt outlet and do not require a dedicated circuit. It's as easy as plugging in a lamp! In addition, a Dimplex fireplace or stove does not require any venting pipelines for fuel or expensive professional reconstruction to your home. Whether a Dimplex fireplace or stove is being installed into one of our many attractive mantels or into an existing fireplace opening, installation is fast and easy!

CAN THE FLAME BE ADJUSTED ON DIMPLEX FIREPLACES?

Yes. Dimplex fireplaces and stoves have controls that allow you to adjust the background light and speed of the flame to create an ambiance to suit any mood.


Will the Dimplex fireplace insert fit into my existing fireplace opening?


The Dimplex fireplace insert is designed to fit just about any fireplace opening with ease.

HOW EFFICIENT ARE DIMPLEX FIREPLACES AND STOVES?

Dimplex fireplaces and stoves are 100% efficient. All of the energy supplied to the unit is converted into heat, which stays in the room to keep you warm. Many gas fireplaces advertise 70-80% efficiency. This means that 20-30% of the energy supplied to the units is vented outside.

Electric Fireplaces

ARE ELECTRIC FIREPLACES COST-EFFICIENT?

Yes, most electric fireplaces operate on 110/120V electric current and use approximately 1500 Watts per hour, at full power. Your utility charges you based our your Kilowatt usage per hour (kW/h). Multiply your cost per Kilowatt-hour by 1.5 to determine the maximum cost per hour to operate your electric fireplace. For example, 1500 Watts is equal to 1.5 kW/h. The flame effect also uses very little power and costs just a few cents per hour.

On average, electric is much cheaper than other forms of heating your home. Electric fireplaces are a terrific option for zone heating. By turning down your central thermostat and using your electric fireplace for supplemental heat in the room you are in, you can save money on your utility bill. For comparison; gas fireplace manufacturers regularly advertise average running costs of 30¢ per hour

CAN ELECTRIC FIREPLACE BE USED WITHOUT HEAT?

Yes. Most of the fireplaces on our store can be operated with or without heat. Some of them also have variable heat and heat control features. Please refer to the product description for details on a particular product.

DO ELECTRIC FIREPLACES GIVE OFF ANY FUMES OR GASES?

No, electric fireplaces do not emit any fumes, CO2, smoke, emissions or any pollutants.

DOES ELECTRIC FIREPLACE NEED TO BE ON A DEDICATED CIRCUIT BREAKER?

Yes, you need to make sure that the outlet you plug your electric fireplace into is on a dedicated circuit breaker. If your Electric Fireplace is a built-in model that needs to be hardwired, a new circuit breaker and wiring is required.

DOES THE GLASS FRONT OF AN ELECTRIC FIREPLACE GET HOT?

No, the glass front always remains cool to the touch and is perfectly safe for children and pets. The heating element is separate from the flame effect area. The heating elements are set behind safety screens and do not get hot enough to burn

DOES YOUR ELECTRIC FIREPLACE NEED ANY VENTING OR A CHIMNEY?

No, our fireplaces are all vent free, so there is no need for any chimney, venting, or gas lines. There is no open flame, no mess or clean up either. You may place or install them on an outside or inside wall, upstairs or down. They are a great option for any home, apartment or condo.

Ethanol Fireplaces

ARE ALL THE BIO FLAME ETHANOL FIREPLACES UL LISTED?

All The Bio Flame fireplaces, burners, grate kits, and fireboxes are UL Listed, except for the 13" round burner and grate kit, 60" burner, 72" firebox, Lotte, Pure, Allure, Evoque and Static.

ARE ETHANOL FIREPLACES SAFE TO USE INDOORS?

Yes. Most of the ethanol fireplaces can be used anywhere indoors as long as the wall models are mounted according to directions. Floor and stand models are safe to place on carpeting.

All models should be positioned at least 3 feet from any flammable materials. The room should have windows and be well ventilated.

ARE THE ETHANOL FIRE EMISSIONS HARMFUL TO HUMANS OR PETS?

Ethanol (Bio-Ethanol) Fuel burns clean without emitting any harmful toxins into the air, with only harmless water vapor produced as a byproduct and a small amount of Carbon Dioxide. Make sure you ONLY use liquid bio-ethanol fuel for fireplaces, as any other kind of fuel can emit harmful toxins or be unsafe. Ethanol fireplaces do produce real flame, so any common sense precautions apply when it comes to pets and kids.

CAN ETHANOL FIREPLACE INSERTS BE INSTALLED IN A CABINET?

Ethanol Fireplaces have real flames hence standard safety precautions apply when installing these. We should not install these on flammable materials and it should be mounted at a safety distance. Cabinets are usually made of wood which is considered a flammable material hence we do not recommend you doing so.

CAN I COOK FOOD ON THE BIO-BLAZE FIREPLACE?

No, the fireplace is not a cooking element. It will damage the burners. Faulty handling is not covered under warranty.

CAN I EXTINGUISH THE ETHANOL FIREPLACE BEFORE THE FUEL HAS COMPLETELY BURNED OFF?

Yes, you can turn your fire off at any given time, even before the fuel has run out. Use the extinguishing tool to shut off the burner. It is not safe to leave a fire unattended.

Fire Pits

WHAT IS THE FIRE PIT ART BASE NEPAL PLATE MADE OF?

It is made out of carbon steel used for decoration and stability.

WHAT IS THE MEASUREMENT OF THE FIRE PIT ART BASE NEPAL PLATE?

It can be either 26" or 28". We can customize the size of the plate. Please let us know what measurements you prefer and we'll create a custom order for you.

Water Vapor Fireplaces

CAN WE ADD FRAGRANCE OR ESSENTIAL OILS TO THE WATER IN THE CASSETTE, TO SCENT THE AIR FROM THE WATER VAPOR?

It is not recommended to add any fragrance scent to the water as it may cause damage to the burner. Normal tap water can be used in the Opti-myst® as long as the tap water is not considered to be hard water. In the event your tap water is hard, you may use softened water or distilled water with ⅛ tsp. of salt (0.5 mL) added to the water reservoir. (The use of additional salt should only be when you notice that the unit is not producing mist as expected.)

CAN WE INSTALL THIS IN AN OPEN SPACE WITHOUT GLASS OR FIREBOX?

Water vapor cassettes (Opti-myst and Afirewater) can be completely open, no glass walls required.

DIMPLEX OPTI-MYST VENTILATION?

Dimplex Opti-Myst Pro water vapor cassettes don't need a chimney or a vent because they don't produce any dangerous emissions. However, you will still need the fresh air venting, regardless if you are installing the cassette completely out in the open or if you completely enclose it with glass. The cassette itself needs that fresh air return/circulation to ensure the flames continue to flow upwards and not roll back down into the cassette which would damage the inner electronic boards.

To ensure you don’t get condensation if you are enclosing the cassette with glass, it would be a good idea to go with the Pro Box or ensure the fresh air venting is completely on point.

You also want to make sure that the unit is serviceable so even if you glassed it in, you would be able to open one side and service the unit if need be.

If you go with the Pro-box, you get the built-in heater (optional) as well as the built-in fresh air venting and the glass. The backside of the box can always be knocked out to give double-sided.

Please see the air vent diagram below.

Dimplex Opti-Myst Diagram

Dimplex Opti-Myst Diagram


DO THESE FIREPLACES ADD SIGNIFICANT HUMIDITY INSIDE THE HOME?

No. Heat causes humidity to rise and the mist of these fireplaces do not emit heat. To ensure you don’t get condensation on a Dimplex water vapor cassette if you are enclosing the cassette with glass, you may want to leave just a little open space to ensure the fresh air venting is completely on point.

DO THESE WATER-VAPOR FIREPLACES COME WITH LOGS?

There are special logs designed specifically for the Dimplex Opti-Myst cassettes that you can purchase as an additional accessory. For the aFirewater models, however, there are no special logs that are made for this brand (like there are for Opti-Myst for example) so, you might have to improvise with other loose decorative logs that are available for electric and ethanol fireplaces.

DO WATER VAPOR FIREPLACES EMIT HEAT?

Though water vapor fireplaces look realistic, you can actually reach out and touch the flames, as they are cold to the touch. However, Modern Blaze does offer water vapor fireplaces that come with a heat receptacle, to get the clean emission-free flame with the benefit of warmth, like the popular Dimplex Opti-Myst Pro 1000 Firebox.

All other water vapor fireplaces don't come with a heater, however, the heater can be purchased separately  and added to Dimplex Opti Myst Pro Cassettes, Opti-Myst 500 and Opti-Myst pro 1000

Infractech

ARE QUARTZ ELEMENTS USED BY INFRATECH BETTER THAN "SHORTWAVE" HALOGEN ELEMENTS?

If you are concerned about ambiance, the appearance of your décor and creating a more relaxing environment, infratech infrared quartz elements are always the best choice. Infratech quartz elements provide comfortable medium wave heat. Competitive products with shortwave halogen elements produce more intense heat while emitting very bright and harsh-colored light. By contrast, Infratech medium wave elements effectively heat your space, while providing a soft, warm glow that is practically unnoticeable

CAN I OPERATE INFRATECH HEATERS FROM HOME LIGHTING CONTROLS OR HOME MANAGEMENT SYSTEMS?

Yes. There are two ways to integrate our solid-state controls into your home management system. One permits on/off and timer functionality only, by switching the 120-volt power to the analog remote. The second way allows for full integration with our controls designed to accept a 0-10-volt DC signal from the home management system, to vary the intensity of the heater

CAN I RUN MY INFRATECH HEATERS ON ONLY 120 VOLTS OF POWER?

Using a 110/120-volt heater (1,500 watts maximum) is fine for enclosed areas like garages, indoor work areas or outdoor spaces no larger than 5' x 5'. When heating larger areas, running a dedicated 110/120-volt circuit is not practical or economical. A 240-volt circuit will require the same amount of wiring, will heat substantially larger areas with greater comfort, and will simply require two spaces in the breaker panel, rather than one.

DOES AN INFRATECH ELECTRIC HEATER COST MORE THAN A GAS UNIT TO OPERATE?

Operating costs vary by region. Nationwide, electric heaters are less expensive than propane and are competitive with natural gas. Depending upon the total hours of usage, electric heaters normally have a much lower cost of ownership when factoring in the purchase price and maintenance needs. Basically, this means that while it can cost more per hour to operate an electric unit in some areas, it typically takes 7-10 years to save enough money operating on gas to recover the substantially higher purchase price-not to mention the cost of regular maintenance for a gas heater.

HOW CAN I ESTIMATE MY COST FOR OPERATING INFRATECH HEATERS?

Electric heaters are economical to operate. It is easy to estimate your operating cost by multiplying the total kilowatts by your local power rate for a "kilowatt-hour" (kwh). Standard power rates vary from market to market. Your rate should appear on any monthly utility statement. For example, a typical 3,000 watt (3 KW) heater, at full power, would cost 39¢ per hour based on a utility rate of 13¢ per kwh. Also, keep in mind that your electric heater has a lower acquisition cost.

HOW LONG CAN I EXPECT AN INFRATECH QUARTZ ELEMENT TO LAST?

Infratech Elements are rated for 5,000 hours of continuous use. In many installations, you may enjoy your heater for years before a replacement would be needed. Always refer to the W-Series manual for specific instructions, and be sure to disconnect the power to your heater before attempting to change an element.

HOW SMALL OF AN INFRATECH HEATER CAN I USE?

Always choose a heater size with the appropriate heat output for the mounting height and area to cover. By selecting a smaller unit, you may require more heaters to get the same amount of heat output. If you are choosing a dual element unit for aesthetic purposes, you will be concentrating more heat into a tighter space. Again, this may mean that you will possibly require more fixtures to provide total coverage of your area. Patio heating is often a compromise between functionality and finding the desired look.

IS THE ITEM IN STOCK?

We try to update our inventory as often as possible, however, sometimes our manufacturers run out of stock before we can catch that.

As soon as we receive your order we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.

If your item is on backorder or unavailable we will reach out to you via e-mail and you will decide whether to wait for the item to become available or cancel your order.

WHERE DO I GET BIO-ETHANOL?

You can purchase bio-ethanol in cases of quarts, gallons or liters depending on the manufacturer. Click here to view available products.

Extra Info

DO I NEED TO REGISTER MY FIREPLACE FOR WARRANTY PURPOSES?

Some manufacturers require customers to register their products.

DO YOU HAVE HEATERS THAT ARE MADE IN THE US WITH US SOURCED MATERIALS?

Yes - Shwank heaters are made in the USA with US materials

DO YOU OFFER FINANCING?

Yes, we offer financing through Klarna and Sezzle. You may refer to this page for more information:https://ambientfires.com/pages/financing

DO YOUR FIREPLACES HAVE ANY GUARANTEE?

Yes, all fireplaces sold on our website are covered by the manufacturer's warranty.

Most manufacturers we work with offer a 12-months and more warranty on their products, excluding accessories and ex-display items. We are confident that the products we supply are of high quality and that you will be happy with them. We also believe in providing the highest standard of customer service and products free from manufacturer's faults in performance or appearance.

If a product develops a fault within the manufacturer's warranty period, please contact the manufacturer directly. Some of the manufacturers offer online warranty registration/.

Please note that misusing your fireplace (for example: overfilling ethanol fireplace with fuel or using the wrong fuel with a higher percentage of alcohol) will void your warranty and you will not be eligible for a replacement. Make sure to read the product manual before you start using your fireplace.

To check the warranty on a particular item, click on the warranty tab on the product page.

Ambient Fires has also partnered up with Extend Wrranty for exteneded warranties on selected products. These warranties offer full replacement and cover your product after the manufacturer's warranties expire. There are 1, 2, and 3-year terms available. Learn more: Extended Warranty

HOW MANY BTUS WILL I NEED?

The amount of BTUs required for your home is dependent on several factors such as the climate in your area, and several features of your home including the size, the floor plan (single-storey or two-storey), the room layouts, the quality of insulation, the quantity of windows, and the location of the fireplace / stove. On average, 5000 BTUs can heat up approximately 450 square feet, depending on floor plan, windows, ceiling height, etc.

If you are deciding on the BTUs for your ethanol fireplace

HOW MUCH SPACE / DEPTH / WIDTH THAT I NEED TO INSTALL YOUR FIREPLACES?

Dimensions are different for each model. We recommend identifying first how much space do you have for the fireplace and reach to us. We are always happy to recommend products based on your dimensions.

WHAT ARE THE DIFFERENECES BETWEEN THE AMANTII PANORAMA SLIM AND THE REMII?

  • The Amantii models change from blue to purple to Violet to Golden flames while the Remii line has yellow, orange, blue, violet, and rose color options.
  • Both can operate the Flame with or without heat: With Remii, heat is vented out of the front and moves downwards - safe to install under a TV.
  • Both safe for outdoor use: Amantii models need to be purchased with an outdoor cover. Remii does not come with an outdoor cover, however, the manufacturer recommends installing some sort of protection, like an awning, if installed outdoors