Got a Question? Call Us
Got a Question? Call Us
Our goal is to keep the ordering process as simple as possible. Shipping times vary from 1-3 business days and delivery time varies between 3-10 business days if your product is in stock.
Please read through this instructional guide so you can understand how the process works and what you should expect to happen once you place your order with us.
Ambient Fires has decided to partner up with Sezzle and Klarna, so you can pay what you love off as you go.
If you are not entirely satisfied with your purchase, we're here to help.
You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
For additional information in this section, create your own Return & Refund Policy.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method for the goods - we will ship your package within 3-10 business days
Our support team is always happy to guide you at any step!
You should always refer to the product manual that came with your fireplace / fire pit / patio heater.
The designs in our collection cannot be customized. We do however offer burners on their own. Many designers and contractors will create their own designs with our burners.
How big of a hole do I frame?
Framing dimensions can be found in the Installation manual of each fireplace.
Select a location that is not prone to moisture and is located at least 3 ft. away from combustible materials such as curtains or drapes, furniture, bedding, paper, etc.
Please refer to the manual for the dimensions.
Ambient Fires is an authorized dealer of the best fireplace, fire pit, and patio heater manufacturers in the industry, started in 2018, to provide comfort and warmth for families across the United States.
We are dedicated to providing the highest-quality products to ensure convenience and efficiency. We are committed to excellence in customer service and satisfaction by delivering the best product experience possible.
Ambient Fires provides a wide range of elegant and efficient fireplace products. Whether you want a custom fireplace for your home or an attractive and functional fireplace for your office, Ambient Fires has the perfect product to meet your needs.
Ambient Fires is a modern, innovative fireplace authorized dealer company. We use the latest in technology and design to sell fireplaces for homes and offices that are efficient, safe, and extremely cozy. We offer a wide range of products that vary in size, color, and style.
"Our customer's satisfaction is our top priority. We are committed to providing the best quality products and services. We want you to be happy with your purchase. We understand there are many options out there, but we would love for you to give us a try!"
No. Please review the entire safety chapter before installing this fireplace
Long press on the up and down arrows on the fire unit to toggle between Fahrenheit and Celsius. On the remote control, select the I for information button and then the C or F button. Toggle with the arrow to the desired readout.
Yes, but only by the factory. Not just any technician will be able to adjust the touchscreen sensitivity.
The remote comes pre-programmed. No programming is necessary.
Yes. Every 2 to 3 years the light bulbs, readily available at any hardware store, will need to be replaced. You will be able to do this easily yourself. Most other fireplaces require ongoing, costly maintenance, which must be performed by qualified service technicians.
No! Dimplex Fireplaces and Stoves operate for pennies a day. The flame uses slightly under 300 Watts of power. With an average electricity rate, the unit operates for a remarkable 3¢ per hour providing all the warmth, ambiance and romance of a fireplace. When you choose to activate the heat feature along with the flame, the unit uses approximately 1500 Watts. The total cost to operate the flame and heater is approximately 8 per hour (gas fireplace manufacturers regularly advertise running costs of 17¢ per hour)! Electricity rates vary. 8 ¢ per hour based on heater cycling at 50%.
Dimplex fireplaces and stoves have full electrical certification throughout North America for complete peace of mind. To ensure the safety of your family members, no combustible energy sources are used to produce the flame. This means that you never need to worry about oxygen depletion or carbon monoxide poisoning in your home. The glass remains cool to the touch to ensure children don't burn their hands on the glass. It also does not contribute to indoor moisture or mold concerns. Other features include impact resistant safety glass and safety cut out with reset controls.
Yes! Unlike gas fireplaces, which require venting fuel pipelines, a Dimplex or Stove just needs to be unplugged! When you need a change you can move it to a different room and when you move to a new home you can take your investment with you
Yes! Just take it home and plug it in! Dimplex Fireplaces or Stoves plug into any standard 120-volt outlet and do not require a dedicated circuit. It's as easy as plugging in a lamp! In addition, a Dimplex fireplace or stove does not require any venting pipelines for fuel or expensive professional reconstruction to your home. Whether a Dimplex fireplace or stove is being installed into one of our many attractive mantels or into an existing fireplace opening, installation is fast and easy!
Yes. Dimplex fireplaces and stoves have controls that allow you to adjust the background light and speed of the flame to create an ambiance to suit any mood.
Will the Dimplex fireplace insert fit into my existing fireplace opening?
The Dimplex fireplace insert is designed to fit just about any fireplace opening with ease.
Yes, most electric fireplaces operate on 110/120V electric current and use approximately 1500 Watts per hour, at full power. Your utility charges you based our your Kilowatt usage per hour (kW/h). Multiply your cost per Kilowatt-hour by 1.5 to determine the maximum cost per hour to operate your electric fireplace. For example, 1500 Watts is equal to 1.5 kW/h. The flame effect also uses very little power and costs just a few cents per hour.
On average, electric is much cheaper than other forms of heating your home. Electric fireplaces are a terrific option for zone heating. By turning down your central thermostat and using your electric fireplace for supplemental heat in the room you are in, you can save money on your utility bill. For comparison; gas fireplace manufacturers regularly advertise average running costs of 30¢ per hour
Yes. Most of the fireplaces on our store can be operated with or without heat. Some of them also have variable heat and heat control features. Please refer to the product description for details on a particular product.
No, electric fireplaces do not emit any fumes, CO2, smoke, emissions or any pollutants.
Yes, you need to make sure that the outlet you plug your electric fireplace into is on a dedicated circuit breaker. If your Electric Fireplace is a built-in model that needs to be hardwired, a new circuit breaker and wiring is required.
No, the glass front always remains cool to the touch and is perfectly safe for children and pets. The heating element is separate from the flame effect area. The heating elements are set behind safety screens and do not get hot enough to burn
No, our fireplaces are all vent free, so there is no need for any chimney, venting, or gas lines. There is no open flame, no mess or clean up either. You may place or install them on an outside or inside wall, upstairs or down. They are a great option for any home, apartment or condo.
All The Bio Flame fireplaces, burners, grate kits, and fireboxes are UL Listed, except for the 13" round burner and grate kit, 60" burner, 72" firebox, Lotte, Pure, Allure, Evoque and Static.
Ethanol (Bio-Ethanol) Fuel burns clean without emitting any harmful toxins into the air, with only harmless water vapor produced as a byproduct and a small amount of Carbon Dioxide. Make sure you ONLY use liquid bio-ethanol fuel for fireplaces, as any other kind of fuel can emit harmful toxins or be unsafe. Ethanol fireplaces do produce real flame, so any common sense precautions apply when it comes to pets and kids.
Ethanol Fireplaces have real flames hence standard safety precautions apply when installing these. We should not install these on flammable materials and it should be mounted at a safety distance. Cabinets are usually made of wood which is considered a flammable material hence we do not recommend you doing so.
No, the fireplace is not a cooking element. It will damage the burners. Faulty handling is not covered under warranty.
It is made out of carbon steel used for decoration and stability.
It is not recommended to add any fragrance scent to the water as it may cause damage to the burner. Normal tap water can be used in the Opti-myst® as long as the tap water is not considered to be hard water. In the event your tap water is hard, you may use softened water or distilled water with ⅛ tsp. of salt (0.5 mL) added to the water reservoir. (The use of additional salt should only be when you notice that the unit is not producing mist as expected.)
Water vapor cassettes (Opti-myst and Afirewater) can be completely open, no glass walls required.
No. Heat causes humidity to rise and the mist of these fireplaces do not emit heat. To ensure you don’t get condensation on a Dimplex water vapor cassette if you are enclosing the cassette with glass, you may want to leave just a little open space to ensure the fresh air venting is completely on point.
There are special logs designed specifically for the Dimplex Opti-Myst cassettes that you can purchase as an additional accessory. For the aFirewater models, however, there are no special logs that are made for this brand (like there are for Opti-Myst for example) so, you might have to improvise with other loose decorative logs that are available for electric and ethanol fireplaces.
If you are concerned about ambiance, the appearance of your décor and creating a more relaxing environment, infratech infrared quartz elements are always the best choice. Infratech quartz elements provide comfortable medium wave heat. Competitive products with shortwave halogen elements produce more intense heat while emitting very bright and harsh-colored light. By contrast, Infratech medium wave elements effectively heat your space, while providing a soft, warm glow that is practically unnoticeable
Yes. There are two ways to integrate our solid-state controls into your home management system. One permits on/off and timer functionality only, by switching the 120-volt power to the analog remote. The second way allows for full integration with our controls designed to accept a 0-10-volt DC signal from the home management system, to vary the intensity of the heater
Using a 110/120-volt heater (1,500 watts maximum) is fine for enclosed areas like garages, indoor work areas or outdoor spaces no larger than 5' x 5'. When heating larger areas, running a dedicated 110/120-volt circuit is not practical or economical. A 240-volt circuit will require the same amount of wiring, will heat substantially larger areas with greater comfort, and will simply require two spaces in the breaker panel, rather than one.
Operating costs vary by region. Nationwide, electric heaters are less expensive than propane and are competitive with natural gas. Depending upon the total hours of usage, electric heaters normally have a much lower cost of ownership when factoring in the purchase price and maintenance needs. Basically, this means that while it can cost more per hour to operate an electric unit in some areas, it typically takes 7-10 years to save enough money operating on gas to recover the substantially higher purchase price-not to mention the cost of regular maintenance for a gas heater.
Electric heaters are economical to operate. It is easy to estimate your operating cost by multiplying the total kilowatts by your local power rate for a "kilowatt-hour" (kwh). Standard power rates vary from market to market. Your rate should appear on any monthly utility statement. For example, a typical 3,000 watt (3 KW) heater, at full power, would cost 39¢ per hour based on a utility rate of 13¢ per kwh. Also, keep in mind that your electric heater has a lower acquisition cost.
Infratech Elements are rated for 5,000 hours of continuous use. In many installations, you may enjoy your heater for years before a replacement would be needed. Always refer to the W-Series manual for specific instructions, and be sure to disconnect the power to your heater before attempting to change an element.
Always choose a heater size with the appropriate heat output for the mounting height and area to cover. By selecting a smaller unit, you may require more heaters to get the same amount of heat output. If you are choosing a dual element unit for aesthetic purposes, you will be concentrating more heat into a tighter space. Again, this may mean that you will possibly require more fixtures to provide total coverage of your area. Patio heating is often a compromise between functionality and finding the desired look.
Some manufacturers require customers to register their products.
Yes - Shwank heaters are made in the USA with US materials
Yes, we offer financing through Klarna and Sezzle. You may refer to this page for more information:https://ambientfires.com/pages/financing
Dimensions are different for each model. We recommend identifying first how much space do you have for the fireplace and reach to us. We are always happy to recommend products based on your dimensions.