Skip to content
MLK Day Sale Use code: MLK10 at the checkout for first time customers. Make sure to subscribe to our newsletter to receive the latest offers and deals!
MLK Day Sale Use code: MLK10 at the checkout for first time customers. Make sure to subscribe to our newsletter to receive the latest offers and deals!

Contact Us

We are available 9am-5pm Monday-Friday PST. You can reach us at via email,  customerservice@ambientfires.com or alternatively you can reach us 1(855) 773 0270

Frequently Asked Questions:

How fast do you ship out? 
Answer: Usually within 1-2 business days.

When will I receive tracking for my order? 
Answer: As soon as your package ships out.

How long will my order take to arrive? 
Answer: Usually between 3-10 business days depending on which shipping method you paid for. If your item is a special order or on backorder it may take longer. We will contact you and let you know if that’s the case.

Which courier will deliver my package? 
Answer: We ship via UPS, Fedex. It usually depends on the size of your package.

If something is out of stock can I back order or special order it? 
Answer: Yes! Please contact us by phone to place your order.

Can I place my order over the phone?
Answer: Yes! We are available 9am-5pm Monday-Friday PST. 

Do you offer free shipping? 
Answer: Yes, we offer free shipping on all orders except international orders or orders shipped outside the continental 48 USA.

Do you ship internationally? 
Answer: At this time we don't offer international shipping directly through the website because each order requires a special shipping price quote. If you live outside the continental USA please call us or write us to get a shipping price quote.

Do you have a showroom? 
Answer: We operate out of an office in 19 W 24th New York. We have warehouse locations across the United States where products ship from, And have our entire collections online.